At Glass Resort, we are committed to creating a seamless and unforgettable experience from the moment you begin planning your stay. To assist you, we’ve gathered answers to the questions we are most frequently asked, covering everything from arrival logistics to seasonal activities and special celebrations.

Should you need further assistance, our dedicated team is always just a message or call away, ready to provide personalised support tailored to your journey.

Contact us

Reservations

When is the best time to travel to Rovaniemi?

The best time to visit Rovaniemi depends entirely on what you wish to experience during your stay. Each season offers its own unique charm, with contrasting weather and an exceptional range of activities to enjoy.

Autumn
Autumn in Lapland is a season of vibrant fall foliage, perfect for hiking, berry picking, and biking. The crisp, cool air invites you to cozy up in the darkening evenings. This is also the beginning of the Northern Lights season, offering the perfect opportunity to witness the stunning Aurora Borealis.

Winter
As the temperature drops below zero in October and the first snowfall arrives, Rovaniemi transforms into a winter wonderland. By late November, a permanent snow cover sets in, creating the ideal backdrop for winter activities. December is the most magical and popular time to visit while Santa Claus Village is at its festive best. You can also experience the Polar Night, when the sun barely rises above the horizon, casting a serene glow over the landscape.

January & February
The coldest months, January and February, bring temperatures as low as -30°C, offering an authentic Arctic experience. This is the perfect time for winter sports, such as snowmobiling, skiing, and snowshoeing, or simply enjoying the spectacular snowy scenery.

Spring
The end of winter and the beginning of spring—March and early April—are still snow-covered but offer the refreshing sight of the spring sun. For locals, these months are perfect for skiing, snowshoeing, and ice fishing with family. If you’re seeking an authentic Lapland experience, this is a season worth exploring.

Summer
Summer in Rovaniemi is brief but magical. From early June to mid-July, you can enjoy the Midnight Sun, a period where the sun never sets, offering endless daylight for outdoor adventures. Summer is the ideal time for hiking, river cruises, and exploring the stunning wilderness. The temperatures are mild, making it perfect for discovering the region’s natural beauty and vibrant wildlife. It’s also the best time to visit Santa Claus Village without the crowds of the winter season, offering a peaceful yet enchanting experience.

Can I request an early/late check-in?

Check-in time at Glass Resort begins at 3 PM. Upon arrival, please proceed to the reception building for check-in. If you arrive earlier, you are welcome to store your luggage in our secure luggage room. For guests arriving after 10 PM, we kindly ask that you inform us in advance.

Can I request a late check-out?

Check-out time is by 11 AM. Should you wish to explore a little more before your departure, we offer a luggage storage service at the reception, where you can securely store your belongings.

Can I change the dates of my reservation?

You may request to change the dates of your reservation, subject to availability and the terms of your booking. Please note that non-refundable / non-changeable reservations do not permit modifications. If you have booked under flexible terms, we recommend contacting our reservations team as early as possible to request any changes. Date modifications may be restricted during peak seasons and could incur additional charges, depending on the rate and policy selected at the time of booking.

For all reservation inquiries, please contact us at sales@glassresort.fi.

What is the maximum occupancy for the Glass Resort apartments?

We offer three distinctive accommodation types to cater to varying group sizes and preferences: Premium Glass Apartments, Deluxe Glass Apartments, and the Premium Lodge.

Premium Glass Apartments
Our Premium Glass Apartments accommodate up to 4 guests. Each apartment features a loft bedroom with a double or twin bed, along with a comfortable sofa bed in the downstairs living area that can sleep two additional guests.

Deluxe Glass Apartments
The Deluxe Glass Apartments are ideal for larger groups, accommodating up to 6 guests. These spacious apartments include a loft bedroom with a king-size double bed, a master bedroom on the ground floor with another king-size double bed, and a sofa bed in the living area for two additional guests.

Premium Lodge
The Premium Lodge offers a luxurious stay for up to 9 guests. This expansive lodge includes a master ensuite bedroom with a king-size double bed and a sofa bed for one guest, along with three additional ensuite bedrooms, each featuring a king-size double bed.

Each of our accommodations is thoughtfully designed to blend comfort, style, and a truly memorable experience during your stay at Glass Resort.

Are celebrations like honeymoons or birthdays catered for?

Absolutely. At Glass Resort, we specialize in creating unforgettable experiences for special occasions. Whether you’re celebrating a honeymoon, anniversary, birthday, or any other milestone, we offer bespoke celebration packages tailored to your preferences. From romantic surprises to intimate dinners, we ensure every detail is perfectly arranged. Please contact us directly to discuss your custom arrangements and let us help make your celebration truly extraordinary. For all reservation inquiries, please contact us at sales@glassresort.fi.

Activities

When is the best time to see the Northern Lights?

The Northern Lights (Aurora Borealis) paint the Arctic skies in a mesmerizing display of color and light, visible on approximately 200 nights a year, from late August until mid-April. While the Aurora is a natural wonder, its appearance depends on solar activity and clear skies, making each sighting a unique and rare experience.

At Glass Resort, we offer an unparalleled opportunity to witness this breathtaking phenomenon right from the comfort of your luxurious glass accommodation or outdoor hot spring spa. Our prime location in the heart of Lapland provides an excellent vantage point for viewing the Northern Lights in all their splendor.

What activities and excursions are available in Rovaniemi during winter?

Rovaniemi offers a wide range of thrilling winter activities, making it the perfect destination for outdoor enthusiasts. Some of the most popular experiences include reindeer sleigh rides, husky safaris, snowmobile adventures, and Northern Lights tours. Additionally, you can enjoy the serene beauty of the Arctic with cross-country skiing and snowshoeing through pristine snow-covered landscapes. Rovaniemi truly is a winter wonderland for those who seek adventure and the magic of Lapland.

For more information on winter activities and excursions, please click here.

What activities and excursions are available in Rovaniemi during summer?

Summer in Rovaniemi offers a range of unforgettable outdoor experiences, perfect for those looking to explore the Arctic Circle under the Midnight Sun. Popular activities include hiking through lush forests, river cruises along the stunning landscapes, and wildlife safaris where you can observe Lapland’s unique fauna. You can also enjoy fishing, canoeing, and cycling through scenic routes.

For a truly special experience, the Midnight Sun—where the sun never sets—offers endless daylight for exploring, while Santa Claus Village remains charming and peaceful without the winter crowds.

Rovaniemi’s summer activities allow you to experience the region’s natural beauty and tranquility in a truly unique way.

For more information on summer excursions, please click here.

What can I do in Santa Claus Village?

Santa Claus Village is a magical destination offering a wide array of activities for all ages. You can visit Santa Claus’ Office, where you can meet Santa himself, have your photo taken, and send a personalized postcard from the official Santa Claus Post Office. Explore the charming shops filled with unique gifts and souvenirs, or enjoy a cozy break at one of the cafes with a warm drink.

For those seeking adventure, the Village offers winter activities like reindeer sleigh rides and husky safaris, or snowmobile tours through the pristine Arctic wilderness. In summer, you can enjoy Midnight Sun experiences, hiking, and wildlife excursions in the stunning surroundings.

No matter the season, Santa Claus Village promises a truly enchanting experience, where the magic of Lapland comes to life. Santa Claus Village is open every day of the year.

What kind of clothing will I need in winter in Rovaniemi?

To fully enjoy the winter wonderland of Rovaniemi, it’s essential to dress in warm layers to protect yourself from the cold Arctic frost. Start with thermal undergarments (long-sleeved tops and long-legged leggings) to retain body heat. Layer up with wool or fleece garments under your coat for additional warmth, and make sure your outerwear is made from close-woven fabrics to provide wind and moisture resistance.

For your feet, pack woolen socks and lined, thick-soled shoes that provide ample room for your toes to move freely. Your headgear should be woolen or another warm fabric, offering protection for your ears, cheeks, and neck. Lastly, don’t forget your hands: over-gloves and under-gloves (or mittens) made from cotton, wool, fleece, or quilted fabric are ideal for keeping your hands warm in the Arctic chill.

Can I rent winter gear from Glass Resort?

While we do not offer winter gear rentals directly at Glass Resort, we are happy to recommend trusted local partners who provide high-quality Arctic clothing and equipment suitable for various winter activities. Our sales team will gladly assist you with recommendations and booking in advance.

General

Are pets allowed at Glass Resort?

To ensure the highest standard of comfort and cleanliness for all our guests, pets are not permitted at Glass Resort. We kindly ask guests traveling with animals to make alternative arrangements in advance.

Is parking available at Glass Resort?

Yes, Glass Resort offers complimentary on-site parking for all guests. The parking area is conveniently located near the resort’s entrance, providing easy access to your accommodation. No prior reservation is required.

Are there laundry facilities at Glass Resort?

While in-room laundry facilities are not available in the Premium and Deluxe Glass Apartments, guests staying in the Premium Lodge enjoy access to a private utility room with laundry and drying amenities. For all other guests, we are pleased to offer laundry service through a trusted local partner. Simply bring your items to reception, and we will arrange for your laundry to be cleaned and returned to you with care and convenience.

Is Glass Resort family-friendly?

Yes, Glass Resort warmly welcomes families and provides a variety of child-friendly amenities and experiences to ensure a comfortable and enjoyable stay for all ages. Whether it’s a cozy family dinner, outdoor activities, or tailored experiences, we strive to make every moment memorable for families visiting Lapland.

Reach

How can I get to Glass Resort?

Glass Resort is perfectly located within the enchanting Santa Claus Village on the Arctic Circle in Rovaniemi, offering both exclusivity and excellent travel connections.

Rovaniemi Airport (RVN) is just 3 kilometers from the resort, ensuring a swift and seamless arrival. Guests arriving by train will find Rovaniemi Railway Station 10 kilometers away, with easy transfers available. For those traveling from the north, long-distance buses—such as those from the Inari direction—stop conveniently at Santa Claus Village, approximately 500 meters from our doorstep.

Our team is pleased to assist with private transfers within the Rovaniemi area. To ensure smooth arrangements, we kindly ask you to contact us in advance at sales@glassresort.fi.

For additional travel details, we recommend visiting the official Visit Rovaniemi information site.

How far is Glass Resort from Santa Claus Village?

Glass Resort is ideally located within Santa Claus Village, just a short few minute stroll away from the Santa Claus Office and the vibrant village square. This prime location allows guests to easily explore the festive charm of Santa Claus Village while enjoying the tranquil and private setting of our resort.

Dining

Is breakfast included in my stay?

Yes, your stay includes a high-quality, varied breakfast featuring both local delicacies and classic breakfast favorites. Breakfast is served in Restaurant Gallis from 7 AM to 10:30 AM. For guests staying in the Premium Lodge, breakfast is prepared and served by a private chef, offering a personalized breakfast experience in the comfort of your accommodation.

Is dinner included in my stay?

Yes, your stay includes a three-course dinner selected from our à la carte menu, offering a variety of exquisite dishes to enjoy throughout your stay. This ensures that you have a fresh selection of options for multiple evenings, allowing you to savor the finest flavors of the region during your time at Glass Resort.

Are vegetarian and vegan options available on the Gallis à la carte menu?

Yes, Gallis Restaurant offers a selection of vegetarian dishes on its à la carte menu, thoughtfully crafted to showcase the rich flavors of the Arctic region. Please inform our team of any dietary preferences or restrictions when making your reservation, and we will be delighted to accommodate your needs.

Is lunch available at Gallis Restaurant?

While lunch is not offered at Gallis Restaurant, we are delighted to offer a selection of snacks and smaller dishes available via room service throughout your stay. These light options are perfect for a midday treat or a casual in-room dining experience. Please contact our reception directly or via tablet in the apartment for the room service menu and to place your order.

Are drinks included in the dinner at Gallis Restaurant?

The three-course dinner at Gallis Restaurant includes table water as part of your meal. Other drinks, including wine, cocktails, or soft beverages, are available for purchase separately. Our restaurant staff are happy to recommend the perfect pairings from our curated drink menu to complement your dining experience.

Why is it important to arrive to the restaurant at the reserved time?

To ensure all our guests have an exceptional dining experience, we manage multiple reservations throughout the evening. As such, we can only hold your table for the agreed-upon reservation time. If you are unable to arrive on time, please inform our reception or the restaurant in advance, and we will do our best to accommodate you.

Please note that reservations are held for up to 15 minutes after the scheduled time, after which the table may be released to other guests.