FAQ

FREQUENTLY ASKED QUESTIONS

Please see below frequently asked questions and answers about Glass Resort and Rovaniemi.

How can I get to Glass Resort?

Our Glass Apartments are situated in the Santa Claus Village, Arctic Circle, Rovaniemi, with great travelling connections.

The closest airport is Rovaniemi airport (RVN), only 3 km distance from Glass Resort. You can also reach Rovaniemi by train. Rovaniemi train station is located 10km from Glass Resort. Long haul buses from/to the north (Inari direction) are passing by Santa Claus Village. Santa Claus Village bus stop is approx. 200 meters from Glass Resort.

Our team is happy to help you with transfers in the Rovaniemi area – please book in advance from info@glassresort.fi. More information on how to get to Rovaniemi you can find from Visit Rovaniemi Information site.


When is the best time to travel to Rovaniemi?

The best time for travelling to Rovaniemi depends on what you would like to experience when you get here.

All the seasons have contrasts between them and come with different weather conditions. There is an excellent variety of activities to enjoy every season. Autumn is about gorgeous fall foliage, hiking, berry picking and biking, cozying up early in the darkening evenings.. This also means the start of the Northern Light season!

Temperatures start dropping below zero in October, and the first snowfall is usually around the same time period. A permanent snow cover is expected in late November.

December is the most popular, and busiest, month to visit Santa Claus Village and Rovaniemi and to experience the magical Polar Night (kaamos), when the sun hardly rises above the horizon.  

Coldest months are usually January and February when the temperature can go as low as -35C°. March and the beginning of April are still very snowy in Lapland. For the locals these are the best months to enjoy the Spring sun while skiing, snowshoeing and ice fishing with their families. These are all experiences well worth trying out while visiting Lapland!


When is the best time to see the Northern Lights?

Northern Lights (Aurora Borealis) are visible on roughly 200 nights a year from late August until mid-April, but seeing them is always up to chance – solar activity must be favourable and the skies clear of clouds. For more information on the Northern Lights phenomenon here.


When is Glass Resort open?

Glass Resort is open from early September to the middle of April.


Can I request an early/late Check-in?

Check-in time is from 3pm until 9pm. Check-in takes place in the reception building of Glass Resort. If you arrive earlier, you may store your luggage in our luggage room. If you arrive later than 9pm we kindly ask you to inform us in advance.


Can I have a late Check-out?

Check-out time is latest at 11am. We have a luggage storage in the reception where you can store your luggage before your departure. We also have a lounge area with sofas and complimentary coffee or tea while waiting for your departure transfer.


How many people can stay in the Glass Apartment?

Apartment accommodates max 4 persons. Apartment features a double bed or twin bed upstairs on the loft and an extra bed (sofa) for two persons in the living area downstairs.


Is there a private hot tub in every Glass Apartment?

Yes! You will have your own private hot tub available to use throughout your stay (please note the general silence in the Glass Resort area between 12pm – 7am). Each Glass Apartment has a Hot Spring outdoor hot tub and a private Sauna. Remember to bring your own bathing suit or swimming trunks with you.


Is breakfast included in my stay?

Yes, the price of the stay includes a high-quality and varied breakfast, with local delicacies as well as breakfast classics. Breakfast is served in the Glass Restaurant between 7.30am and 10.30am.


Which cooking utensils can I find from the apartment’s equipped kitchenette?

There is a cooking stove, a pan, a pot, a water kettle, a dishwasher, a microwave oven and a coffee maker.


Are all the apartments the same?

All the apartments are the same and they all have a beautiful view of the arctic nature. The apartment interiors are decorated with Lappish handicrafts and Scandinavian design brands. Each spacious and luxuriously equipped Glass Apartment (44 m2) has a lounge, kitchenette and upstairs loft with glass ceiling as well as a private terrace with outdoor Hot Spring Spa. Facilities in the bathroom include Aroma Sense shower and a Sauna.


Where can I have lunch and dinner during my stay in the apartments?

The unique Glass Restaurant focuses on Lapland’s authentic food culture. Like the food, both exterior and interior designs are inspired by the local tradition. Lapland’s unspoiled nature gives the wild produce its distinct qualities: pure flavour and excellent nutritional value. Please check the restaurant opening hours here. 

There are many wonderful restaurants in the Santa Claus Village and in the center of Rovaniemi.


What kind of activities and excursions does Rovaniemi offer in winter?

Among the most popular are reindeer sleigh rides, husky tours, snowmobile safaris, Northern Lights tours, as well as cross-country skiing and snowshoeing. Rovaniemi is a true dream destination for people who enjoy outdoor activities! For more information please check here


What can I do in Santa Claus Village?

Santa Claus Village is Lapland’s best-known attraction. There is a variety of activity companies, shops, restaurants and cafés. You can enjoy husky and reindeer rides, snowmobile tours, purchase design items and souvenirs and wonder the amazing ice and snow constructions. For more detailed information: santaclausvillage.info


What kind of clothing will I need in winter in Rovaniemi?

The best way to prepare for the cold frost is to dress in warm layers: warm undergarments (long-sleeved and long-legged thermals), warm garments under your coat (e.g. wool or fleece) and external garments made of close-woven fabrics.

As for footwear, bring socks, woollen socks and lined, thick-soled shoes. Your shoes should be big enough to leave room for wiggling your toes. Wear woollen or other warm headgear that protects your ears, cheeks and neck. For you hands, you will need over-gloves and under-gloves or mittens (cotton, wool, fleece, quilted fabric). Source: www.visitrovaniemi.fi